Table of Contents
Introduction
OnePlus has once again set a benchmark in customer satisfaction by announcing a free replacement of OnePlus 13 and OnePlus 13R for buyers in India. This initiative, part of OnePlus’s ₹6,000 crore Project Starlight, reflects the brand’s commitment to quality and service. If you’ve recently purchased one of these flagship devices, you could be eligible for a hassle-free replacement within 180 days of purchase in the rare event of a hardware issue.
Details of the Announcement
The highly anticipated OnePlus 13 and OnePlus 13R were launched on January 7, 2025, featuring cutting-edge Qualcomm processors and the advanced OxygenOS 15. To further delight its customers, OnePlus is offering a free replacement program applicable to phones purchased before February 13, 2025.
The program ensures peace of mind for users, covering all major components, including screens, batteries, back covers, and motherboards. This proactive approach showcases OnePlus’s dedication to a seamless customer experience.
Coverage of the Replacement Plan
Wondering what’s covered under this replacement initiative? The good news is that all hardware components are included. Whether it’s a screen defect or a motherboard glitch, OnePlus guarantees a full replacement rather than repair.
This comprehensive approach eliminates repair delays and provides customers with a brand-new device if any unlikely issues arise. With this, OnePlus ensures users have a worry-free experience.
Duration and Eligibility for Free Replacement
To avail of the free replacement, buyers must purchase their device before February 13, 2025, and report any hardware issues within 180 days of the purchase date. Eligible customers can visit any authorized OnePlus service center for a smooth exchange.
The service window for availing of the replacement begins on January 10 and extends until the cutoff date, making it accessible to early adopters of the OnePlus 13 series.
Post-Promotion Paid Protection Plans
For those looking to extend their protection beyond the 180-day period, OnePlus offers an optional paid protection plan. Priced at ₹2,599 for the OnePlus 13 and ₹2,299 for the OnePlus 13R, this plan extends the replacement service by an additional three months.
The paid plan adds an extra layer of security for users who wish to safeguard their investment even further.
Impact of the Initiative on Consumers
This initiative positions OnePlus as a consumer-centric brand, ensuring durability and reliability. By offering a free replacement, the company builds trust and loyalty among its users, setting a gold standard for post-purchase care in the tech industry.
Connection to Project Starlight
The replacement program is a part of OnePlus’s broader ₹6,000 crore Project Starlight, aimed at enhancing product durability and customer satisfaction. Through this initiative, the brand is strengthening its footprint in India while offering unparalleled service quality.
Comparison with Competitors
While some competitors offer extended warranties or repair plans, the free replacement of OnePlus 13 and OnePlus 13R goes a step further. By covering all major components and providing a full replacement, OnePlus outshines many in the smartphone market.
How to Avail of the Free Replacement
Here’s a step-by-step guide to availing of the free replacement:
- Confirm eligibility by ensuring your purchase date falls within the promotion period.
- Visit any authorized OnePlus service center.
- Present your purchase receipt and the device.
- If eligible, receive a replacement device immediately.
Customer Feedback and Testimonials
Early buyers of the OnePlus 13 series have praised the initiative, calling it a game-changer. Users are impressed by the hassle-free replacement process and the brand’s proactive approach to addressing potential hardware issues.
Technical Specifications of OnePlus 13 and OnePlus 13R
The OnePlus 13 series boasts Qualcomm Snapdragon processors, ensuring smooth performance and efficiency. With OxygenOS 15, users experience enhanced features and seamless multitasking.
Conclusion
The free replacement of OnePlus 13 and OnePlus 13R is a testament to OnePlus’s commitment to customer satisfaction. This initiative not only highlights the brand’s confidence in its products but also sets a new benchmark for after-sales service. If you’re a OnePlus user, don’t miss this golden opportunity to enjoy a worry-free experience.
Also Read :Winter Launch Event: How to Watch the OnePlus 13 Series Launch and What to Expect
FAQs
- What is the eligibility period for the free replacement?
Purchases made before February 13, 2025, are eligible for free replacement within 180 days. - Which components are covered under the replacement plan?
The plan covers screens, batteries, back covers, motherboards, and more. - Can I avail of the replacement after February 13, 2025?
Yes, but you’ll need to purchase an optional paid protection plan for additional coverage. - Where can I claim the replacement?
Visit any authorized OnePlus service center with your purchase receipt. - What makes this initiative unique?
Unlike repair services, OnePlus offers a full device replacement for eligible hardware issues, ensuring complete peace of mind.
